'Recipes tell you nothing. Learning techniques is the key.' -- Tom Colicchio, chef and owner of Crafted Hospitality
The techniques that Hayle brings to all her transactions have been taught to her by the best of the best. Hayle began her career at nineteen years old at a 5-star, 5-diamond hotel in Santa Monica, CA, under the guidance of the world's premier hospitality leaders. Hayle knows that a hospitality mindset is all about making your business partner or client feel wanted and appreciated. When someone feels like their business is valued, they are more likely to do business with you. Hospitality is also anticipating everyone's needs/wants before they even know they need/want it...listening to their conversations to hear their real desires. Having sold real estate for nearly a decade, Hayle understands that a home is not simply four walls and a roof, but it is a place to fall in love, entertain, the pub nearby, the in-laws close or far, counter space to bake a pie. Home is the place that you are you. Hospitality is knowing to guide her clients to their desired neighborhoods and homes before they even know themselves that this is what they are looking for. Hayle's clients experience the 5-star, 5-diamond hospitality she has developed for over 20 years.
When Hayle first entered the real estate business, she was mentored by the best of the best in Colorado Springs real estate: two women with 30-plus successful years in the business. It was under the tutelage of these mentors that Hayle learned the technique of active listening.
'One of the most sincere forms of respect is actually listening to what another has to say.' -- Bryant H. McGill, best-selling author and speaker
Listening is one of the greatest strengths Hayle has cultivated. In her transactions, listening has helped her gain the upper hand in negotiations, given her the ability to find the right home for her clients, and helped her to successfully find solutions to problems that arise. As a self-described 'studier of humans,' listening is key to Hayle's unique ability to stabilize any unease in a real estate transaction. Plus, listening has given her gifts personally: she is always incorporating her client's life lessons into her own life.
Real estate is often the biggest purchase of a client's life: clients deserve to candidly discuss risks and concerns with a trusted advisor. As humans, we can usually deal with anything as long as we know what is coming. No one wants to be shocked. Hayle believes in a transparent skepticism, and will willingly seek out a property or negotiation's detriments at the same time as the benefits. The ability to have a difficult conversation that others may avoid is something Hayle readily embraces, because such conversations will ultimately lead to large rewards. For Hayle, clear is kind.
The relationship element of this business is priceless to Hayle. Hayle's clients benefit from the meaningful relationships Hayle has built in the industry, from having clients be able to purchase the best piece of dirt in Colorado Springs with the best views, to being able to have their offers accepted because her colleagues know she can work through the toughest of transactions. More importantly, though, the lasting relationships she cultivates with clients is her favorite: being the first one her clients call for solutions, celebrations, or just to check-in.
You are who you surround yourself with. Hayle's clients have the benefit of surrounding themselves with the LIV Sotheby's network. From the top down -- CEO, CFO, President, operations, in-house council, managing brokers, marketing staff, office administration, fellow agents -- LIV is the best among the best. Hayle genuinely loves her career and is so thankful to be part of an organization that gives her the tools to better herself so that she can continually grow in this profession.